Refund Policy

If a generation job fails because of a technical error on our side or with an AI provider, the credits are returned to your balance automatically and the refund appears in your credit ledger with a reason.

Creative preference is not a technical failure, so credits spent on completed jobs are not refunded. Instead, use point-specific improvement and version history to correct an output — refinements are priced lower than a fresh generation.

Unused top-up credits can be refunded within 14 days of purchase, pro-rated against any credits already spent. Contact us with the transaction date and we will process it back to the original payment method.

You can cancel at any time and keep access until the end of the current period. We do not pro-rate part-used months, and monthly credits do not roll over after cancellation.

If you believe credits were deducted incorrectly, send us the job link or the ledger entry timestamp. Every adjustment we make is recorded in your ledger with a reason and note.